Why Is Tech Support Important?
Tech support is an integral aspect of the overall experience for businesses that create products and services.
It must be noted that there is a distinction between customer service as far as dealing with customer queries about a product or a service, instead of transactional or account-related inquiries.
More and more customers are embracing the onward march of technology – which is why it is important to get your tech support together. Gone are the days of customers asking to reset passwords. The more informed customers of today are more likely to present complex situations that require proper and attentive handling from your tech support team.
A surefire way to retain customers for longer amounts of time is to prioritize improving your tech support.
Here are just some of the benefits of improved tech support.
- Reduce downtime. Never have to reallocate your in-house IT team off important projects or ask them to work extra hours. Syncoria covers 24/7 incident response, threat assessment, automatic malware detection and remediation.
- Protect your data. Nip the risk of malware attacks in the bud before it causes data breaches which will result in reputational, legal, or financial harm.
- Reduce IT costs. We can tailor a pricing model to support your IT costs and make it forecastable by making it a monthly operating expense. We also will work to improve efficiencies to make sure our solutions bring down costs over the long run.
We offer a monthly maintenance package that offers:
- Routine monthly health check to check for vulnerabilities and to perform upgrades.
- 24/7/365 Local or Remote Tech support
- Odoo Function support
- Odoo Technical support
- A guaranteed level of service with a contract to compensate for downtime
Want to transform your tech support process? Contact us at Syncoria today.